Acceptable Use Policy

1. Policy Overview

This Acceptable Use Policy ("AUP") defines the standards for using SeenLoop LLC's services, platforms, and digital tools ("Services"). It applies to all clients, users, and any parties accessing SeenLoop resources.

SeenLoop is committed to providing reliable, secure, and lawful services. This policy exists to protect the integrity of our platform, the safety of all users, and compliance with applicable laws. By using our Services, you agree to abide by this AUP.

2. Permitted Uses

You may use SeenLoop's Services for lawful, legitimate business purposes, including:

• Accessing and using your purchased services and software features
• Uploading and managing content related to your legitimate business operations
• Communicating with SeenLoop's team for support, project collaboration, and feedback
• Using APIs and integrations as documented within your subscription tier's limits
• Sharing your SeenLoop-delivered products with your end customers as part of normal business operations
• Accessing reports, analytics, and dashboards included in your plan

All permitted use must be in compliance with applicable federal, state, and local laws in the United States and your jurisdiction.

3. Prohibited Activities

The following activities are strictly prohibited when using SeenLoop's Services:

• Illegal Activities: Using services to engage in or facilitate any activity that violates applicable laws or regulations
• Fraud & Deception: Impersonating other individuals, organizations, or entities; providing false information
• Spam & Unsolicited Communications: Sending bulk unsolicited emails, SMS, or marketing messages without recipient consent
• Malware Distribution: Uploading, hosting, or transmitting viruses, ransomware, spyware, or any malicious code
• Hacking & Unauthorized Access: Attempting to breach, probe, or access systems, accounts, or networks without authorization
• Intellectual Property Infringement: Uploading or distributing content that infringes copyrights, trademarks, or patents
• Harassment & Abuse: Harassing, threatening, or discriminating against any individual or group
• Data Scraping: Automated scraping of SeenLoop platforms without prior written permission
• Overloading Infrastructure: Activities designed to impose unreasonable loads on SeenLoop's servers
• Competitive Intelligence: Using SeenLoop's platforms to gather intelligence for building a competing product

4. Content Standards

Content you upload, publish, or transmit through SeenLoop's Services must:

• Be accurate and not misleading
• Comply with all applicable laws (copyright, defamation, privacy laws)
• Not contain adult or sexually explicit content
• Not promote violence, terrorism, hate speech, or illegal drug use
• Not violate the privacy rights of others (e.g., sharing personal data without consent)
• Not include unsolicited commercial content (spam) or phishing materials

SeenLoop reserves the right to remove content that violates these standards without prior notice. We are not responsible for content uploaded by clients but reserve the right to act on reports of violations.

5. Security Obligations

Users of SeenLoop Services are responsible for maintaining appropriate security practices, including:

• Keeping login credentials confidential and not sharing account access with unauthorized parties
• Using strong, unique passwords and enabling two-factor authentication where available
• Immediately notifying SeenLoop of any suspected unauthorized access or security breach
• Ensuring that devices used to access SeenLoop services are protected with up-to-date security software
• Not attempting to circumvent, bypass, or disable any security features of SeenLoop's platforms

SeenLoop implements industry-standard security measures but is not liable for breaches resulting from client negligence or failure to follow security best practices.

6. Third-Party Services

SeenLoop's Services may integrate with third-party platforms and tools. When using third-party integrations:

• You must comply with the terms of service and acceptable use policies of those third-party services.
• SeenLoop is not responsible for the actions, policies, or data handling of third-party services.
• You are responsible for obtaining proper authorization to connect third-party services to SeenLoop platforms.
• Misuse of third-party integrations that violates this AUP may result in access revocation.

7. Monitoring & Enforcement

SeenLoop reserves the right to monitor use of its Services for AUP compliance. This may include:

• Reviewing logs, API usage patterns, and system activity for anomalies
• Investigating reported violations by other users or third parties
• Cooperating with law enforcement investigations
• Using automated systems to detect spam, malware, or security threats

Monitoring is conducted in accordance with our Privacy Policy. SeenLoop does not access client data for purposes beyond compliance, security, and service improvement.

8. Consequences of Violation

Violations of this AUP may result in the following actions at SeenLoop's sole discretion:

• Warning: First-time minor violations may receive a written warning with a correction deadline.
• Content Removal: Offending content may be removed without notice.
• Feature Restriction: Access to specific features may be temporarily restricted.
• Account Suspension: Accounts may be suspended pending investigation.
• Account Termination: Serious or repeated violations result in permanent account termination without refund.
• Legal Action: Illegal activities may be referred to law enforcement and subject to civil litigation.

9. Reporting Abuse

If you believe someone is violating this Acceptable Use Policy, please report it to us immediately:

• Email: abuse@seenloop.com
• General Contact: info@seenloop.com
• Contact Form: seenloop.com/contact

Please include as much detail as possible: the nature of the violation, the account or URL involved, and any supporting evidence. SeenLoop will investigate all reports and take appropriate action.

10. Policy Changes

SeenLoop reserves the right to update this Acceptable Use Policy at any time. We will notify active users of material changes via:

• Email notification to the address on file
• A notice in the client dashboard
• Updated "Last Modified" date on this page

Continued use of SeenLoop's Services after the effective date of any changes constitutes acceptance of the updated AUP. If you disagree with changes, you must discontinue use and cancel your account.

11. Contact Us

For questions, concerns, or reports related to this Acceptable Use Policy:

• Email: info@seenloop.com
• Abuse Reports: abuse@seenloop.com
• Phone: +1 (505) 528-6570
• Hours: Monday–Friday, 9 AM – 6 PM MST
• Address: SeenLoop LLC, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110