1. Overview of Digital Delivery
SeenLoop is a fully digital services company. All deliverables are provided digitally — we do not ship any physical goods. Our services include website development, software solutions, digital marketing campaigns, and SaaS platform access.
Upon successful payment (or project acceptance under our "Work First" policy), your deliverables are provided through one or more of our digital delivery channels as described in this policy.
2. Delivery Methods
We use the following digital delivery channels:
- Email Delivery: License keys, access credentials, and download links sent to your registered email address.
- Client Dashboard: Access all purchased products, invoices, and project files at user/index.php.
- Cloud Access Link: SaaS platforms are accessed via a unique URL provided after activation.
- Direct Transfer: For large project files, we may use secure file sharing services.
3. Delivery Timeline
- Standard Packages: Delivered within 7–14 business days of order confirmation.
- Advanced Packages: Delivered within 14–21 business days.
- Enterprise / Custom Orders: Timeline agreed in writing before work commences.
- SaaS / Software Access: Account activation within 24 hours of confirmed payment.
- License Keys: Emailed immediately upon payment verification.
4. Software License Keys
For software products, a unique license key is issued per purchase:
- License keys are tied to the purchasing account and cannot be transferred to another user.
- Keys are stored securely in your Client Dashboard for easy retrieval.
- Keys are valid for the subscription period purchased (monthly or annual).
- Unauthorized sharing or redistribution of license keys violates our EULA and may result in account termination.
5. Email Delivery
Delivery confirmations and access credentials are sent to your registered email address. Please ensure your email is correct at registration.
- Check your spam/junk folder if you do not receive an email within the expected timeframe.
- Add info@seenloop.com to your safe senders list to avoid delivery issues.
- If you have not received your email within 24 hours, contact info@seenloop.com.
6. Account Access & Dashboard
All customers have access to a personal Client Dashboard at user/index.php where you can:
- View and download all purchased products and licenses
- Access project files and deliverables
- View invoices and payment history
- Track order status in real time
- Manage your account profile and settings
7. Download Links
Download links provided for project files or software packages are:
- Valid for 30 days from the date of issue.
- Limited to 5 download attempts per link for security purposes.
- Accessible from your Client Dashboard at any time during the validity period.
If your download link has expired, you may request a renewal free of charge by contacting support.
8. Activation & Setup Support
All purchased packages include complimentary setup assistance:
- 1 hour free setup support included with every order.
- Our team will assist with initial configuration, domain setup, or software installation.
- Setup support is provided via email or video call, scheduled within 48 hours of delivery.
- Additional setup hours can be purchased at our standard consulting rate.
9. Delivery Failures
If you have not received your deliverable within the stated timeline, please:
- Check your Client Dashboard for status updates.
- Check your spam/junk email folder.
- Contact us at info@seenloop.com with your order number.
- Call us at +1 (505) 528-6570 for urgent matters.
10. Re-delivery Requests
You are entitled to free re-delivery under the following conditions:
- Request made within 30 days of original delivery date.
- Proof of original purchase (order number or email confirmation) must be provided.
- Re-delivery is processed within 24 business hours of approval.
- Re-delivery does not apply in cases of lost credentials due to user error after confirmed delivery.
11. International Delivery
As all our products and services are delivered digitally, we serve clients worldwide with no geographical restrictions.
- All prices are in USD. International clients are responsible for any local taxes or duties applicable in their jurisdiction.
- Digital delivery is instant and not affected by international shipping timelines.
- Support is provided in English. Translation assistance may be arranged upon request.
12. Contact Us
For any delivery-related queries, please reach out to our support team:
- Email: info@seenloop.com
- Phone: +1 (505) 528-6570
- Help Center: support.php
- Business Hours: Monday–Friday, 9am–6pm EST