How Can We Help You?

Browse our help guides, get answers to common questions, or reach our team directly.

Frequently Asked Questions

Quick answers to the questions we receive most often.

How does the "Work First – Then Payment" model work?
We begin work on your project and deliver an initial portion before requesting full payment. This ensures you see real results before committing. A deposit (30–50%) is required to start, with the remainder due upon final delivery and your approval.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover) via Stripe, ACH bank transfer, wire transfer, and PayPal. All payments are secured with 256-bit encryption.
How long does a website project take?
Simple websites typically take 5–10 business days. Custom web applications take 3–8 weeks depending on complexity. We provide a detailed timeline in your project proposal before work begins.
Do you offer ongoing maintenance after project delivery?
Yes, we offer monthly maintenance and support retainers. These cover security patches, content updates, performance monitoring, and priority support. Ask your project manager for pricing.
Can I cancel my subscription at any time?
Yes. You can cancel your subscription at any time from your account dashboard. Your service remains active through the end of the current billing period. No future charges will occur after cancellation.
Is my data safe with SeenLoop?
Absolutely. We use TLS 1.3 encryption in transit, AES-256 at rest, bcrypt password hashing, and host on enterprise-grade cloud infrastructure with 24/7 monitoring. See our Data Security Policy for full details.
Do you work with clients outside the USA?
Our primary focus is U.S.-based businesses, but we do work with international clients on a case-by-case basis. Contact us to discuss your needs and we'll let you know if we're a good fit.
What if I'm not satisfied with the delivered work?
Our process includes milestone reviews and revisions at each stage. If you're not satisfied with a deliverable, we work to revise it until it meets the agreed specifications. See our Refund Policy for situations where a refund applies.
How do I get started with SeenLoop?
Simply contact us or request a demo. We'll schedule a discovery call to understand your goals and provide a detailed proposal within 2 business days.
How do I access my client dashboard?
Click the "Login" button in the top navigation. If you don't have an account yet, click "Register" to create one. Your project details, invoices, and deliverables are all accessible from your dashboard.
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Still Need Help?

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Email Support

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info@seenloop.com

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+1 (505) 528-6570

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